- Published on
Civic tech for public, Enabling participation
- Authors
- Name
- Kavitha Krishnappa
- Table of Contents
Table of Contents
Introduction
I was volunteering for an on-going public strike against a flyover that would likely uproot significant trees from the city. After few initial conversations with the activists, I chose the topic of urban governance for the system thinking course.
| Methods | Focus Groups, Immersive Studies, Shadowing, Semi-Structured Interviews, On-Call Interviews, Workshops, Card Sorting |
| Deliverables | Research Report, System Map, High Fidelity Screen |
| Skills | Participatory Research, Design Research, Design Strategy, UX/UI Design |
| Tools | Google Form, Adobe XD, Sketch, Adobe Illustrator, Google Sheets, Adobe Premier Pro |
Discover
During the Discovery phase, our primary goal was to understand the nuances that surrounded this topic. That means interacting with the various stakeholders and gathering the various perspectives.
| Methods | Case Studies, Interviews, Workshops, Focus Groups Shadowing |
| Deliverables | Stakeholder Map, Opportunity Map, Process Map, Persona |
“Citizen group is in itself an agency that is the most powerful yet underrated and Citizen Participation is the key to any impact in the system of Urban Governance.”
Define
Once the system map had a shape, the next step was to list down the opportunities, define the scope for the project & identify the key changemakers.
Design
A mobile interface was designed that makes it simple to document and disseminate information on ward committee meetings for the citizens.
Wireframe Flow
Flow 1
Flow 2
Flow 3
